Note: This quality office chair is custom designed and manufactured per your specifications.  This means that returns cannot be accepted once your order has shipped from the manufacturer, so give us a call or email us if you would like assistance selecting the options for your office chair prior to placing your order, or if you are not comfortable doing this yourself and would like some help.

Although rare, if the product is defective, ChairsNow.com / SitOnIt Seating reserves the right to send you the replacement part or to replace the product.  Please choose your finishes, fabric colors, and options carefully as we cannot accept returns due to option selections, or if you decide you do not like the fabric color you chose.

Although damage during shipping is rare, please notify us within 48 hours if your item arrived to you damaged.  ChairsNow may require a digital photo of the damaged area of the chair, and in some situations, of the carton/box area of damage.  For more important information, please visit our "Company Info" page.