Our web store is managed by Yahoo! Merchant Solutions, the host for 1-in-8
of all online merchants. The backing of such an industry-leader
guarantees
that you will have a safe, secure online shopping experience.
The above four credit cards are accepted.
PayPal is also an accepted pay method.
Corporate checks are accepted. Full payment required with order.
Corporate checks are to be made payable to: Workplace Management, Inc.
Orders will be charged to your credit card within 24 to 48
hours after your order is placed. This includes items that are in
stock, and those items that are "made-to-order" per your
selected fabrics and finishes, and will have a longer delivery time. This
procedure is a safeguard to protect against fraudulent credit card orders.
If you do not wish to provide your credit card information online, please call
us toll free at 877-353-7320 and you can place your order via telephone with one of our sales representatives
Please Note: FREE
SHIPPING is for standard ground shipping to anywhere in the mainland USA.
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ChairsNow.com
Offices and Warehouse located at
Ridley Creek Plaza
5113 West Chester Pike
Newtown Square, PA. 19073
Call Toll Free: 877.353.7320
FAX: 610.353.7926
Customer Service hours: 9:00am to 4:30pm EST, Monday thru Friday.
ChairsNow.com is owned and operated by Workplace Management, Inc.
ChairsNow.com is not responsible for typographical or pricing
errors, and reserve the right to change pricing, terms and conditions at anytime as deemed necessary.
Welcome to
ChairsNow.com
Some
History:
The company (Workplace Management) was formed in 1981 as a family business serving our immediate tri-state
area of Pennsylvania, New Jersey and Delaware offering
professional Design/Office Layout Services, with delivery and
installation. Armed with a superb list of Contract Office
Furniture representing over 200 manufacturers, we earned a
reputation for performance and customer satisfaction. In June of 2006 we opened our Yahoo Store ChairsNow.com.
We promise our
ChairsNow.com customers total satisfaction as we make it easy to
purchase ergonomic seating for offices and homes throughout the United States
and Canada. The products that are presented here by ChairsNow.com
were carefully selected with a proven track record of
satisfaction with existing users over time, and by the evidence
of repeat orders for these products.
General:
ChairsNow.com will ship your order via the best method based on
weight, size, and quantity of your items.
The majority of our products will
ship to you via UPS or FedEx ground. If your order has large pieces, and/or the
quantity suggests, your order will ship common carrier. Common
carrier shipments deliver during normal business hours. Call us
for shipping cost if destination is outside of the USA mainland.
All prices are for Delivery to your door, curbside, or loading
dock. Someone should be present to sign and accept the
merchandise if shipped via common carrier. Does not include inside delivery or set-up.
Warranty
Information:
The warranty on all products is commensurate with the intended
and stated warranties offered by the manufacturer. The warranty
time period varies with each manufacturer. The manufacturer
ultimately determines the status and issues of warranty claims.
ChairsNow.com will work closely with any warranty issue by
handling the warranty claim with the manufacturer on behalf of
its customers. ChairsNow.com cannot be responsible for any
shipping cost for parts or replacement items that are shipped by
the manufacturer. Your first call on warranty issues should be
to us so the proper steps can be taken. In some instances the
manufacturer will send a representative to inspect the warranty
issue, or will ask for emailed photographs.
Freight Claims
| Damaged Merchandise:
If your products ship UPS, FedEx, or DHL (or any small box carrier), it is the customers responsibility (the buyer) to inspect the product and to sign for it. It is the customers responsibility (the buyer) to unload from the delivery
truck to premises if your products were shipped "Common Carrier (large truck)", inspect the product, and to sign for it.
Remember when you sign for the product you own the product that
moment. After we receive your order, you will be sent an
acknowledgement. At that time, we will let
you know if your merchandise is backordered, and for how long. If your product is
damaged from shipment you must sign the freight delivery slip
"PRODUCT DAMAGED". This is your recourse for having the
product or damaged parts replaced. If you have freight damage,
please notify us immediately by phone or email because you have
10 days after receipt of product to file a claim. ChairsNow.com
will work with you closely and get your replacement product or
parts as soon as possible. Freight damage is not the liability of the seller. It is HIGHLY RECOMMENDED that you
keep the shipping boxes until you are satisfied. All authorized
returns must be in ORIGINAL PACKAGING. Do not send merchandise
back to us freight collect, as it will be refused. If your order
contains large heavy items, please keep in mind that you may
need a couple of people to unload. Alternatively, most freight
companies offer additional services to help you move items from
the truck into your home or office. Once we email you the
tracking information you can contact the shipper directly to
arrange for any additional services. The customer (buyer) will be responsible for
directly paying the freight carrier for these additional
services.
Cancellations / Returns
or Changes to Orders:
Your Total Satisfaction is paramount to us. We want you
to be happy and pleased with your purchase.ChairsNow.com will do everything possible to assist with the
cancellation of an order or a change to the order. Orders that
are (made-to-order), i.e. orders with finishes, fabric or paint colors that are selected
by the customer, and/or built to customer specifications are
considered "special order" and cannot be cancelled without penalty once the order has gone
into production which can be 24 to 48 hours after the order is placed. The manufacturer may state that it is too late
to cancel without incurring substantial charges. Also, (made-to-order) chairs are not cancellable, these sales are final. If the product is defective, ChairsNow.com reserves the right to send replacement parts and/or replace the product. Please choose your finishes, fabric colors, and options carefully because we cannot accept returns due to improper selections or if you decide you don't like the colors you chose. These chairs are specified by the buyer and are custom made for the buyer.
Once an order has shipped and in transit to the customer, the order cannot be
cancelled. Any authorized returns must have an (RA) a return authorization number
from ChairsNow.com, and the customer will receive instructions for returning the product. The customer
will be responsible for shipping and any
shipping charges or re-stocking fees that will occur unless the
item has been deemed defective and cannot be repaired by parts replacement. Returns must be in original packaging and without obvious signs of use or damage, and must be in new resalable condition. The condition of the product will be determined at our discretion.
Authorized Returns will not be accepted beyond 15 days of the customer receiving the product. There can
be no exceptions to this policy.
Standard restocking fee
is 35% charged on
returns and incorrectly
ordered items.
For five or more chairs,
restocking fee is 40% on returns and incorrectly ordered items.
Authorized Returns will not be accepted based on poor color or option
choices made by buyer. Please choose your fabrics,
finishes and options carefully before ordering. If you
need help selecting your chair, please call us.
Sales Taxes:
Sales tax is applicable for orders shipped into
Pennsylvania, however, we pay the sales tax on PA sales. |
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